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2005
Castano, C;
Sautkina, E;
Amador, S;
Casal, A;
(2005)
La gestion identitaire des incivilités par les agents de la SNCF et de La Poste [Social identity and incivilities management by agents of SNCF and La Poste].
Les Cahiers de la Sécurité, 57.
pp. 33-46.
https://researchonline.lshtm.ac.uk/id/eprint/612439
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